You can return any item within 14 days of receipt for a refund of that item or exchange it for a different size or colour. Postage costs will not be refunded.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.
The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items. We are not responsible for any items that are returned to us in error.
Please return with copy of invoice so we can deal with it efficiently.
To action a return follow the instructions below:
To return an item simply send it back to us with a note enclosed with your name, address, email and a reason for the return to the following address.
92 Canal Street
If it is our mistake then we will cover the postage (all you will need to do is send us a photo of the shipping receipt.) If we don’t have your replacement we will let you know and work out a solution.
Returns (UK Only)
For refunds the cost of the return will be paid by the customer via a courier option of their choice. We recommend signed for shipping at least.
Returns with Budget Shipping
A maximum £4.50 postage can be claimed upon shipping items with errors or items with manufacturing faults. A valid shipping receipt must be sent with the return or emailed to firstname.lastname@example.org
For non-UK returns, please return items back to the address below. Return postal costs are the responsibility of the customer. Please ensure you keep proof of postage as the items remain your responsibility until they are delivered to our warehouse.
Our returns address is:
92 Canal Street
Any items not delivered due to recipient not being home will be returned to us and we will issue a full refund MINUS the postal charges. We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work).